Return and Refund Policy
Thank you for shopping at homease.pk . We strive to provide a satisfactory shopping experience, and we understand that circumstances may arise where a return or refund is necessary. Please read our Return and Refund Policy carefully to understand our guidelines and procedures.
1. Returns
1.1 Eligibility: We accept returns for eligible products within 7 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
1.2 Video Requirement: For certain products, we require customers to make a video while opening the package as part of the return process. This helps ensure that the item was not damaged or used improperly before initiating the return. Please follow the instructions provided regarding video submission for eligible products.
1.3 Non-returnable Items: Some items are non-returnable, including but not limited to perishable goods, personalized items, intimate or sanitary goods, and downloadable software or digital content.
2. Refunds
2.1 Processing Refunds: Once we receive the returned item and verify its eligibility, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.
2.2 Refund Amount: The refund amount will exclude any shipping or handling charges paid during the original purchase. Please note that return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
2.3 Refund Timeframe: The time it takes for the refund to be reflected in your account may vary depending on your payment provider. Please allow for a reasonable processing time.
3. Return Process
3.1 Contact Customer Support: To initiate a return, please contact our customer support team within the specified return period. Provide your order details, reason for the return, and any relevant information.
3.2 Return Authorization: Our customer support team will provide you with instructions and a return authorization if your return meets the eligibility criteria. This authorization must accompany the returned item.
3.3 Packaging and Shipping: Pack the item securely in its original packaging, including all accessories and documentation. Ship the item to the address provided by our customer support team, ensuring it is properly packaged and adequately protected during transit.
3.4 Video Submission: For eligible products requiring a video, follow the provided instructions to upload and submit the video through the designated platform or method.
4. Damaged or Defective Items
4.1 Reporting Damages or Defects: If you receive a damaged or defective item, please contact our customer support team immediately. Provide detailed information and, if possible, include photographs or videos showing the issue. We will assess the situation and provide further instructions.
4.2 Replacement or Refund: Depending on the circumstances, we may offer a replacement for the damaged or defective item or initiate a refund. Our customer support team will guide you through the appropriate resolution process.
5. Contact Us
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team at [contact information]. We are here to help and ensure your satisfaction.
Note: This Return and Refund Policy is subject to change without prior notice. Please review the policy periodically for any updates.
Last updated: 13/7/2023
